Cancelling a Delivery
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Cancel A Delivery
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Just like jobs you are also able to cancel individual deliveries. The same rules apply as when cancelling jobs. If the delivery count for a job is 1 and that delivery is cancelled, the overall job will be cancelled too.
Cancellation Codes
When cancelling a job you can optionally include a cencelation_code
to tell us the reason for cancelling the job. Below is a list of available codes:
Code | Description |
---|---|
COURIER_LATE | The courier is running late |
DUPLICATED | Double booked by mistake |
FRAUDULENT_ORDER | Fraudulent Order |
NOT_ACCEPTED | Job not accepted by courier |
NRT | Not received in trunking. |
RESCHEDULED | Rescheduled for later delivery |
TECHNICAL_ISSUES | Technical issues with delivery |
TEST_ORDER | Test order |
NO_NEED | No need |
Cancellation Fees
The following table outlines our standard cancellation fees. For more details on these, contact your account manager.
Condition | Fee | Additional Information |
---|---|---|
Job has not been accepted by Courier. | £0.00 | Insurance fees will not be charged. |
Job is cancelled 18 or more hours before the earliest pickup time. | £0.00 | Insurance fees will not be charged. |
Cancelled within 180 seconds of acceptance. | £0.00 | Insurance fees will not be charged. |
Cancelled more than 180 seconds after the job is accepted but before collection. | 20% cancellation-fee cost or minimum vehicle fee - whichever is the greater. | Insurance fees will not be charged. Please contact us for minimum vehicle fees. |
Cancellation after collection. | Please contact our ops team directly. | - |
Note
A delivery can only be cancelled while the job is in draft mode. Once the job is confirmed individual deliveries cannot be cancelled anymore.
Updated over 1 year ago