Cancelling a Delivery

Just like jobs you are also able to cancel individual deliveries. The same rules apply as when cancelling jobs. If the delivery count for a job is 1 and that delivery is cancelled, the overall job will be cancelled too.

Cancellation Codes

When cancelling a job you can optionally include a cencelation_code to tell us the reason for cancelling the job. Below is a list of available codes:

COURIER_LATEThe courier is running late
DUPLICATEDDouble booked by mistake
NOT_ACCEPTEDJob not accepted by courier
NRTNot received in trunking.
RESCHEDULEDRescheduled for later delivery
TECHNICAL_ISSUESTechnical issues with delivery
TEST_ORDERTest order
NO_NEEDNo need

Cancellation Fees

The following table outlines our standard cancellation fees. For more details on these, contact your account manager.

ConditionFeeAdditional Information
Job has not been accepted by Courier.£0.00Insurance fees will not be charged.
Job is cancelled 18 or more hours before the earliest pickup time.£0.00Insurance fees will not be charged.
Cancelled within 180 seconds of acceptance.£0.00Insurance fees will not be charged.
Cancelled more than 180 seconds after the job is accepted but before collection.20% cancellation-fee cost or minimum vehicle fee - whichever is the greater.Insurance fees will not be charged. Please contact us for minimum vehicle fees.
Cancellation after collection.Please contact our ops team directly.-


A delivery can only be cancelled while the job is in draft mode. Once the job is confirmed individual deliveries cannot be cancelled anymore.