Cancelling a Job

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Cancel A Job

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Cancellation Codes

When cancelling a job you can optionally include a cencelation_code to tell us the reason for cancelling the job. Below is a list of available codes:

Code	Description
COURIER_LATE	The courier is running late
DUPLICATED	Double booked by mistake
FRAUDULENT_ORDER	Fraudulent Order
NOT_ACCEPTED	Job not accepted by courier
NRT	Not received in trunking.
RESCHEDULED	Rescheduled for later delivery
TECHNICAL_ISSUES	Technical issues with delivery
TEST_ORDER	Test order
NO_NEED	No need

Cancellation Fees

The following table outlines our standard cancellation fees. For more details on these, contact you account manager.

Condition	Fee	Additional Information
Job has not been accepted by Courier.	£0.00	Insurance fees will not be charged.
Job is cancelled 18 or more hours before the earliest pickup time.	£0.00	Insurance fees will not be charged.
Cancelled within 180 seconds of acceptance.	£0.00	Insurance fees will not be charged.
Cancelled more than 180 seconds after the job is cancelled but before collection.	20% cancellation-fee cost or minimum vehicle fee - whichever is the greater.	Insurance fees will not be charged. Please contact us for minimum vehicle fees.
Cancellation after collection.	Please contact our ops team directly.	-

Note

Cancelling a job is only possible BEFORE the job has been allocated to a delivery driver. You can check if the job has been allocated through our customer portal. If you need to cancel a job after it has been allocated then please contact our customer support team via the intercom icon from within our customer portal.