Cancelling a Job
🦉
Cancel A Job
Open Recipe
Cancellation Codes
When cancelling a job you can optionally include a cencelation_code
to tell us the reason for cancelling the job. Below is a list of available codes:
Code | Description |
---|---|
COURIER_LATE | The courier is running late |
DUPLICATED | Double booked by mistake |
FRAUDULENT_ORDER | Fraudulent Order |
NOT_ACCEPTED | Job not accepted by courier |
NRT | Not received in trunking. |
RESCHEDULED | Rescheduled for later delivery |
TECHNICAL_ISSUES | Technical issues with delivery |
TEST_ORDER | Test order |
NO_NEED | No need |
Cancellation Fees
The following table outlines our standard cancellation fees. For more details on these, contact you account manager.
Condition | Fee | Additional Information |
---|---|---|
Job has not been accepted by Courier. | £0.00 | Insurance fees will not be charged. |
Job is cancelled 18 or more hours before the earliest pickup time. | £0.00 | Insurance fees will not be charged. |
Cancelled within 180 seconds of acceptance. | £0.00 | Insurance fees will not be charged. |
Cancelled more than 180 seconds after the job is cancelled but before collection. | 20% cancellation-fee cost or minimum vehicle fee - whichever is the greater. | Insurance fees will not be charged. Please contact us for minimum vehicle fees. |
Cancellation after collection. | Please contact our ops team directly. | - |
Note
Cancelling a job is only possible BEFORE the job has been allocated to a delivery driver. You can check if the job has been allocated through our customer portal. If you need to cancel a job after it has been allocated then please contact our customer support team via the intercom icon from within our customer portal.
Updated over 1 year ago