Cancelling a Job

Cancellation Codes

When cancelling a job you can optionally include a cencelation_code to tell us the reason for cancelling the job. Below is a list of available codes:

Code	Description
COURIER_LATE	The courier is running late
DUPLICATED	Double booked by mistake
FRAUDULENT_ORDER	Fraudulent Order
NOT_ACCEPTED	Job not accepted by courier
NRT	Not received in trunking.
RESCHEDULED	Rescheduled for later delivery
TECHNICAL_ISSUES	Technical issues with delivery
TEST_ORDER	Test order
NO_NEED	No need

Cancellation Fees

The following table outlines our standard cancellation fees. For more details on these, contact your account manager.

Condition	Fee	Additional Information
No courier assigned to the job	£0.00	Insurance fees will not be charged.
Within 180 seconds of booking	£0.00	Insurance fees will not be charged.
Cancelled prior to pickup because the assigned courier will not be able to pickup/deliver within the specified time window/s (based on the Gophr ETAs and verified by the Gophr Operations team)	£0.00	Insurance fees will not be charged.
More than 60 mins before the earliest pickup time	10% of the booking fee
Less than 60 mins before the earliest pickup time	30% of the booking fee
After the courier has arrived at pickup	60% of the booking fee
While the courier is enroute to delivery	between 60% of and 100% of the booking fee dependent on the distance travelled
When the courier is at the delivery location	100% of the booking fee

Note

Cancelling a job is only possible BEFORE the job has been allocated to a delivery driver. You can check if the job has been allocated through our customer portal. If you need to cancel a job after it has been allocated then please contact our customer support team via the intercom icon from within our customer portal.