FAQs

How do I get an API key?

After you have created an account (you can do this at www.app.gophr.com), click on your profile on the top right hand side of the screen and select API Keys. This allows you to create, view, and manage your API keys.

If I book via API will I see the booking on the interface

Yes - All API bookings are visible on the booking interface, and all bookings via the interface can be queried by API.

What do I need to do if I want to change my delivery

There are certain fields that can be updated after the job has been accepted by a courier. These are typically things that do not impact the price (e.g. contact numbers, recipient names etc). If you need to change parcels, delivery locations, or vehicle types either contact our support team, or cancel the rebook the delivery.

Can I cancel my delivery

Yes - If you need to cancel your delivery you can do it by API, via the booking interface, or by contacting our support team. If the job has already been accepted by a courier there may be a charge.

Do you have a Shopify Integration

Yes - There are instructions on how to integrate in the Shopify section of the Developer Hub (check the menu on the left hand side of this screen).

Can person at pickup and delivery track the courier?

Yes - We have booking interface (www.app.gophr.com) where the booker can see all past, present, and future deliveries. We also send tracking links to the person at delivery showing them the live location of the courier delivering their parcel, as well as their contact details should they need to get in touch.

Can I send emails with tracking links?

The email with the tracking links are sent out by default, but business customers are able to customise their delivery experience by getting in touch with their account managers.

Can the emails I send have my branding?

Yes - Business customers can manage the branding shown on the emails by via the booking interface (www.app.gophr.com). This allows you to add your logo, brand colours, and promotional text to all emails.

Can an SMS message get sent to the person at delivery?

Yes - Business customers can contact their account manager to get SMS messages set up on their account with bespoke text and tracking links.

Where do I find an invoice for my delivery?

You will get an invoice for every payment. You can also get both a pdf and a csv invoice in the finance section of the booking interface (www.app.gophr.com). The CSV gives a full breakdown of every job booked to help with reconciliation.

Do I need to be a business to set up an account with Gophr?

No - We support Personal accounts and Business accounts. Both take less than a minute to set up. You can chose the right option for you when registering.

If I am going to be sending a high volume of goods can I fix my pricing

Yes - If you are going to be sending high volumes of goods you can contact our sales team ([email protected]) to discuss pricing.